1. SCOPE
These General Terms and Conditions (GTC) govern the contractual relationship between Hotel Alpfrieden Bettmeralp (hereinafter referred to as the “Hotel”) and its guests (hereinafter referred to as the “Guest”) for the provision of accommodation and other hotel services.

The GTC apply to all reservations, bookings and stays – regardless of whether these are made in writing, by telephone, by e-mail, via the hotel website or via third-party providers (e.g. booking platforms).

2. INFORMATION ON THIS WEBSITE
The information provided on the Hotel’s website regarding room categories, availability, prices, package offers and other services is for general guidance only and does not constitute a legally binding offer. Changes may be made at any time without prior notice.

3. CONCLUSION OF CONTRACT AND BOOKING GUARANTEE
A legally valid contract between the Guest and the Hotel is concluded as soon as a booking has been confirmed by the Hotel in writing or electronically (e.g. by e-mail).

By making a booking, the Guest accepts these GTC. For group bookings, the person making the booking is deemed to be the contracting party and is liable for all obligations of the group arising from the contract.

4. PRICES
All prices are quoted in Swiss francs (CHF).

Room rates apply per room and per day and include the breakfast buffet, statutory VAT and service. Local tourist taxes, service fees or surcharges (e.g. for half board, pets, taxi transfers, late arrival or departure, cots and extra beds, holiday surcharges, etc.) may also apply. Price changes are expressly reserved.

4.1 TOURIST TAX

• Adults (aged 16 and over): CHF 3.50 / night
• Children and young people (aged 6 to 15): CHF 1.75 / night
• Children aged 0–5: free of charge

4.2 HALF BOARD
Half board must be booked in advance and for the entire length of stay. Partial use or short-notice changes during the stay are not possible. Should the Guest decide not to make use of the half-board offer on individual days (e.g. dining à la carte in the hotel restaurant or eating elsewhere), there is no entitlement to a refund or price reduction for those days.

For special occasions and holidays (such as the New Year’s Eve gala dinner), a mandatory holiday surcharge will be charged to guests who have booked half board.

5. PAYMENT METHODS
The following means of payment are accepted:

• Debit and credit cards: Visa, Mastercard, American Express, Diners Club
• Cash
• Prepayment by bank transfer

Bank details
Raiffeisenbank Aletsch-Goms
IBAN: CH11 8080 8009 6701 2604 0
BIC: RAIFCH22XXX

6. PAYMENT AND CANCELLATION TERMS

6.1 INDIVIDUAL BOOKINGS (STANDARD RATE “LIGHT”)
For individual bookings, the Standard Rate Light applies as a semi-flexible rate. The following payment and cancellation terms apply:

Payment
Payment is made automatically via the credit card provided at the time of booking:

• 50% deposit: 60 days before arrival
• 50% balance: 15 days before arrival

Cancellation
In the event of cancellation, the following conditions apply:

• 59 – 30 days before arrival: 50% of the booking amount
• 29 – 15 days before arrival: 80% of the booking amount
• 14 – 0 days before arrival / no-show: 100% of the booking amount

6.2 GROUP BOOKINGS (10 OR MORE PERSONS)
For group bookings of 10 or more persons (without negotiated special rates), special conditions apply based on the Standard Rate Light with corresponding discounts. The following payment and cancellation terms apply:

Payment
Payment is made automatically via the credit card provided at the time of booking or in advance by bank transfer:

• 50% deposit: 60 days before arrival
• 50% balance: 15 days before arrival

Cancellation
In the event of cancellation, the following scale applies:

• 59 – 30 days before arrival: 50% of the total amount
• 29 – 15 days before arrival: 80% of the total amount
• 14 – 0 days before arrival / no-show: 100% of the total amount

These conditions also apply to the cancellation of individual rooms. If fewer than 10 persons arrive, the regular Standard Rate Light will be applied to the remaining rooms instead of the group rate.

6.3 DIFFERENT RATES AND BOOKING CHANNELS
Depending on the season, availability or promotions, different rate models may also be offered (e.g. non-refundable early booking rates, special offers or fully flexible rates). The applicable payment and cancellation terms are set out bindingly in the written booking confirmation sent to the Guest once the booking has been completed.

For bookings via third-party platforms (e.g. Booking.com, Expedia, Aletscharena.ch, etc.), the rates selected there at the time of booking and the corresponding payment and cancellation terms apply. It is the Guest’s responsibility to familiarise themselves with the respective rate conditions before booking.

Subsequent price comparisons with other offers or rate models are not permitted. Retroactive price adjustments – e.g. in the event of prices having fallen in the meantime or special promotions – will not be made.

6.4 CONTRACTUAL PARTNERS WITH SPECIAL RATES
For travel agencies, destination management companies (DMCs), tour operators or other commercial intermediaries with whom a written contract for special rates exists, the payment and cancellation terms agreed in the contract apply.

7. ARRIVAL AND DEPARTURE / LENGTH OF STAY
Check-in is possible from 3:00 pm; check-out must take place by 11:00 am at the latest. Earlier check-in cannot be guaranteed and is subject to availability only.

Later arrival times must be communicated to the Hotel in advance. The Hotel may charge additional fees for early check-in or late check-out.

An extension of the stay is only possible by arrangement and subject to availability.

8. PARKING
Bettmeralp is a car-free destination. It can only be reached by cable car from the Bettmeralp valley station. For guests arriving by private car, paid parking (multi-storey car park and outdoor parking spaces) is available at the valley station. Detailed information on the location and rates of the car parks can be found on the official Aletsch Arena website

9. SHUTTLE SERVICE (MOUNTAIN STATION – HOTEL – MOUNTAIN STATION)
A shuttle service between the Bettmeralp mountain station and the Hotel is offered to hotel guests.

With the Standard Rate Light, one transfer per room and per direction (arrival and departure) is included free of charge for stays of 3 nights or more. For stays of fewer than 3 nights or for overnight stays in the annex, a flat fee of CHF 20.00 per direction and room is charged.

Deviations for other rate models or bookings via third-party platforms are stated in the respective booking confirmation and take precedence.

The shuttle service is intended exclusively for journeys between the Bettmeralp mountain station and the Hotel between 8:00 am and 8:00 pm. Journeys to other destinations (e.g. holiday apartments, other hotels or private accommodation) are not possible and are not offered. Journeys outside service hours are expressly reserved and must be arranged in advance.

10. PROVISION OF SERVICES AND COMPLAINTS
The Hotel undertakes to provide the agreed services in the quality offered. The Hotel reserves the booked room category for the Guest. There is no entitlement to a specific room number or floor. Requests will be taken into account wherever possible but cannot be guaranteed.

Complaints must be reported to the Hotel immediately (at reception or in writing to the hotel management). Later complaints cannot be considered.

11. RIGHT OF WITHDRAWAL
There is no statutory right of withdrawal for hotel bookings. Bookings with a specific date of stay are considered binding contracts for services related to leisure activities and are excluded from withdrawal. This applies regardless of whether the booking is made online, by telephone or by e-mail.

A right of withdrawal under Art. 40a et seq. of the Swiss Code of Obligations (CO) does not apply, as the contract is concluded on the express initiative of the Guest and does not constitute a doorstep sale.

12. INTERNET
Free Wi-Fi is available to guests throughout the Hotel. The Hotel endeavours to provide a stable and uninterrupted connection but accepts no liability for availability, speed or compatibility with the Guest’s devices. There is no entitlement to compensation in the event of Wi-Fi outages or disruptions. Access may be temporarily restricted for technical, security or operational reasons.

13. PETS
Dogs are welcome on request and must be declared at the time of booking. A fee of CHF 20.00 per night (excluding food) is charged for a dog’s stay. For hygiene reasons, dogs are not permitted in the dining room, only in public areas such as the terrace or the à la carte restaurant.

14. VOUCHERS

14.1 REDEMPTION AND CREDITING OF VALUE
The Hotel offers value and service vouchers that can be redeemed for overnight stays, package offers or other services offered at the Hotel, as well as in the restaurant. Should the originally purchased service (for service vouchers) no longer be available at the time of redemption or only be offered at a different price, the original franc value shown on the voucher will be credited against the current consumption.

14.2 CASH PAYMENT AND LOSS
Vouchers cannot be exchanged or paid out in cash – including partial amounts. Any remaining balance stays on the voucher. There is no entitlement to replacement in the event of loss, theft or damage to the voucher.

14.3 STATUTORY LIMITATION AND VOLUNTARY EXTENSION (GOODWILL)
Under the Swiss Code of Obligations, claims for accommodation services are subject to a limitation period of 10 years (Art. 127 CO) and claims for consumption in the restaurant to a period of 5 years (Art. 128 para. 2 CO). However, in order to guarantee our guests the greatest possible flexibility in using value vouchers, the Hotel grants, as a gesture of goodwill, a uniform validity period of 10 years from the date of issue for all regularly purchased vouchers, regardless of whether they are redeemed in the Hotel or in the restaurant. After this 10-year period has expired, the voucher expires irrevocably.

14.4 FREE PROMOTIONAL AND BONUS VOUCHERS
Vouchers that were not purchased but are linked to a specific booking as a free additional service or discount (e.g. early booking promotions) are excluded from the regular validity period. Their validity is strictly limited to the period explicitly stated on the voucher, after which they expire without replacement. In addition, such promotional vouchers are strictly tied to the actual fulfilment of the associated main booking. If a promotional voucher is redeemed before the start of the main booking and the booking is subsequently cancelled, the value of the voucher already consumed will be deducted from any refunds or invoiced to the Guest retrospectively.

15. SPECIAL PROMOTIONS AND PILOT PROJECTS

15.1 “MOBILITY TICKET” PROMOTION (SUMMER SEASON 2026)
During the 2026 summer season, the Hotel is participating in the “Mobility Ticket” pilot project of the Canton of Valais. Guests with an official place of residence in Switzerland who book directly with the Hotel for at least two consecutive nights in the period from 9 May to 25 October 2026 will receive a Mobility Ticket free of charge as part of their booking.

Scope of services and delivery:
The Mobility Ticket entitles the holder to one outward and one return journey on public transport, in accordance with the applicable provisions and zones of the project sponsor. The ticket is strictly personal, non-transferable and valid only for the duration of the booked stay. The ticket is generally sent electronically by e-mail 5 days before arrival to the e-mail address provided by the Guest at the time of booking.

Disclaimer and reservations:
Transport services are not provided by the Hotel. The Hotel therefore expressly accepts no liability for timetable changes, restricted operating hours, delays, cancellations or other shortcomings of the transport companies. Likewise, the project sponsor reserves the right to change, restrict or prematurely terminate the entire pilot project at any time. In all these cases, the Guest is expressly not entitled to financial compensation or substitute services from the Hotel.

16. WARRANTY
The Hotel is liable for the proper provision of the agreed services. Should any defects occur, the Hotel will endeavour to remedy them as quickly as possible. However, a warranty claim only exists if the defect was reported to the Hotel immediately and the Hotel was given the opportunity to rectify it. A refund will only be made in the case of serious defects for which the Hotel is responsible.

17. LIABILITY
The Hotel is only liable for damage caused by intentional or grossly negligent conduct. No liability is accepted for lost valuables or cash in hotel rooms.

Use of the hotel infrastructure is at the Guest’s own risk. Parents are responsible for supervising their children.

18. DATA PROTECTION
Personal data is processed in accordance with Swiss data protection law. The data is used exclusively for processing the contract and, where consent has been given, for marketing purposes. Details can be found in the Hotel’s privacy policy.

19. SEVERABILITY
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that comes closest to its economic purpose.

20. OTHER PROVISIONS
The Hotel reserves the right to amend the GTC at any time. The version valid at the time of booking applies.

All legal relationships are governed exclusively by Swiss law. The place of jurisdiction is the location of the Hotel.

21. CONTACT
Hotel Alpfrieden
Seestrasse 3
CH-3992 Bettmeralp
+41 27 927 22 32
mail@alpfrieden.ch
www.alpfrieden.ch

Last updated: 25 April 2026

If you have any questions or concerns regarding these GTC, please contact us at mail@alpfrieden.ch